Guides Through the Maze
There is often a lot of paperwork, and it can be confusing. This is how many people feel when they try to find the right help in health, community, and social services. So how does Univi Health Centre help patients find their way? They do this by adding System Navigators to their health care team.
Good health is not just about eating well, staying active, and seeing your primary care provider. Health is also shaped by social factors such as access to education, transportation, stable housing, and reliable income. These factors can strongly affect both mental and physical health. If a patient has trouble in any of these areas, they may be sent to a System Navigator at Univi.
“Our role is to identify the needs of our patients and help them overcome barriers to accessing services,” explains Joanne Lemieux, System Navigator at Univi Health Centre. But this is only part of what they do.
Amy Restoule, also a System Navigator at Univi Health Centre, adds that “patients sometimes just need help understanding and completing forms for Ontario Works, CPPD, or ODSP. We help them navigate the paperwork and make sure it’s completed correctly and on time.”
Our two System Navigators are currently supporting about 300 clients, and this number is growing. They help patients find stable housing, speak up for their needs, get transportation to medical visits, get financial help, plan future care, and apply for the Trillium Drug Program. For many patients, this support has been very important for their health and well-being.
If you are a patient at Univi Health Centre and think a System Navigator could help you, contact the centre to book an appointment. They are good at helping people find their way through a complex system.