Client Rights and Responsibilities

As partners in the management of their own well-being, Univi Health Centre clients are entitled to:

receive interdisciplinary health services that are comprehensive, adequate and continuous, within the limits of available resources;
have access to the range of programs and services offered by Univi Health Centre;
be treated with courtesy, fairness, justice, understanding and respect for their dignity and needs;
confidentiality and the protection of their personal information;
a clear statement of Univi Health Centre expectations towards them;
the information allowing them to participate in developing a plan of care and making decisions about their health based on their capabilities for personal growth and self-determination;
have access to their file, according to Univi Health Centre policies;
be informed of the policies and procedures relating to the provision of services;
be informed of the complaints procedure;
be accompanied by a person of their choice.

The client must:

treat staff, volunteers and other Univi Health Centre clients with courtesy and respect;
provide necessary information and documents and notify Univi Health Centre of all relevant changes.