Privacy Statement

Univi Health Centre is committed to protecting the privacy and confidentiality of personal  information entrusted to us. This Privacy Statement explains how we collect, use, disclose, retain, and safeguard personal information, including personal health information, in accordance with applicable Ontario legislation.

Our Privacy Obligations

  • Univi Health Centre complies with the Personal Health Information Protection Act (PHIPA) and other applicable privacy legislation.
  • We collect, use, and disclose personal information only as permitted or required by law and in a manner that respects the dignity, autonomy, and privacy of individuals.

Information We Collect

  • We may collect personal information and personal health information, including but not limited to:
    • Identifying and contact information (such as name, address, telephone number, email address, and date of birth)
    • Personal health information related to care, treatment, and services
    • Emergency contact information
    • Administrative information related to employment, volunteer applications, and recruitment
    • Socio-demographic information
    • Website usage information, including cookies and analytics data

How We Collect Information

  • Personal information may be collected in a variety of ways, including:
    • In person at one of our sites
    • By telephone
    • Through online forms, secure portals, or electronic communications

Why We Collect Information

  • We collect personal information for purposes that include:
    • Providing safe, effective, and coordinated health care
    • Scheduling appointments and communicating with clients
    • Supporting quality improvement, planning, and reporting
    • Meeting legal, regulatory, and funding requirements
    • Managing employment and volunteer relationships

Use and Disclosure of Information

  • Personal information is used only for the purposes for which it was collected or as otherwise permitted or required by law.
  • We may share information:
    • With members of a client’s health care team to support care
    • With service providers who support our operations (such as information technology providers), subject to confidentiality obligations
    • With external partners and provincial funders in aggregated or de-identified form only, where no personal health information is disclosed
    • When required or permitted by law

Safeguards and Security

  • Univi Health Centre uses administrative, technical, and physical safeguards to protect personal information against theft, loss, unauthorized access, use, or disclosure. These safeguards include secure information systems, access controls, encryption where appropriate, and annual staff training on privacy and cyber security awareness.

Retention and Disposal

  • Personal information is retained only as long as necessary to fulfill its intended purpose and to meet legal and operational requirements. When information is no longer required, it is securely destroyed or disposed of in accordance with applicable legislation and Univi Health Centre’s records retention practices.

Access and Correction

  • Individuals have the right to request access to, or correction of, their personal information in accordance with applicable legislation. Requests are handled through established procedures to ensure accuracy, privacy, and compliance.

Website Cookies and Analytics

  • Our website uses cookies and Google Analytics to understand how visitors interact with our site and to improve functionality and content. Analytics data is collected in aggregate form and does not identify individual users.
  • You may adjust your browser settings to manage or disable cookies, recognizing that some website features may not function as intended.

External Links

  • This website may contain links to other sites that are not controlled in any way by us. Univi Health Centre is not responsible for the privacy practices and/or policies of any website other than our own.
  • Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

Downloadable files

  • This website may contain downloadable material. Material is scanned to ensure as much as we can that it is free of any virus, spyware or malware
  • All users are advised to ensure that they have antivirus and anti-spam software on their computer or device to protect their information.

Questions, Comments, or Complaints

  • Univi Health Centre takes privacy concerns very seriously. Individuals may raise questions or concerns regarding the handling of their personal information, or make a privacy-related complaint, using our established complaint process.
  • Visitors and patients can provide feedback and comments, anonymously or not, by completing and submitting an online form on the Contact Us page of this website.

Contact Us

  • For questions about this Privacy Statement or our privacy practices, please contact Univi Health Centre. Requests and concerns will be addressed promptly and respectfully.