News

Medical Secretaries

They’re the calm at the front of the clinic. Peek behind the curtain and learn how the work of Univi’s Medical Secretaries makes your visit smooth and stress-free.

If you’ve noticed how calm and comfortable the waiting rooms at Univi Health Centre are, that’s no coincidence—it’s thanks to the expert work of our medical secretaries.

When you call to book an appointment, they ask for the reason for your visit. This important step helps them schedule the right amount of time with your health care provider, ensuring your concerns are fully addressed without rushing. “By understanding your needs, we can keep wait times short and appointments on track,” says Courtney Létourneau, Medical Secretary at the St. Charles site.

So, while the waiting room may look quiet, every exam room is busy with patients receiving care. Our secretaries’ dedication behind the scenes makes your visit smooth and efficient. Be sure to thank them during your next visit!

Your Circle of Care is an Entire Team

Your health is backed by a full team, from nurse practitioners to system navigators. Learn how Univi coordinates care so you get the right help at the right time.

At Univi Health Centre, our health care team works together to support your health from all angles. Nurse Practitioners (NPs) can assess, diagnose, and prescribe treatments, while Registered Nurses (RNs) provide education, routine care, and support for treatment plans. Both play a vital role in managing chronic conditions and coordinating with other providers.

When nutrition is part of your health journey, our Dietitians offer personalized advice for managing issues like diabetes or heart disease. If life’s challenges become overwhelming, our Mental Health Counselors provide emotional support and help connect you with the right supports and community resources.

If you are struggling  figuring out community social and health services, our System Navigators will get involved to help you get the support you need.

Tying it all together are our secretaries, who ensure smooth communication, book appointments, share information, and make sure you feel welcomed and informed at every visit.

With your NP at the helm and by working as a team, we ensure you get the right care, at the right time, from the right provider.

An Eye on Diabetes

Diabetes rates in Sudbury-East are higher than average. Here’s how to protect yourself. Small lifestyle changes today can make a big difference in your health tomorrow.

Your body’s main source of energy is glucose—a type of sugar that comes from the carbohydrates in the food you eat. Managing glucose levels is especially important if you have diabetes or are at risk of developing it.

If you’re taking diabetic medications, combining them with healthy eating can improve how well your treatment works. Knowing what and how much to eat plays a big role in keeping your blood sugar levels within a healthy range. Making lifestyle changes like eating balanced meals, being more physically active, and losing even a small amount of weight can help manage your glucose levels and reduce your risk of developing type 2 diabetes.

Even if you’ve been told you have prediabetes, it’s not too late—these changes can still delay or prevent type 2 diabetes from developing. Small steps can lead to lasting health benefits!

This is especially important for residents of the Sudbury East region, where diabetes rates are notably higher than the provincial average. According to Public Health Sudbury & Districts, nearly 1 in 10 adults in the area live with diagnosed diabetes—a rate that continues to rise. Taking proactive steps toward a healthier lifestyle can make a meaningful difference in our community.

A Dose of Good Advice

Your pharmacist can do more than fill prescriptions. They can help manage your health. Get some tips on managing your prescriptions.

We are very fortunate to have excellent pharmacists in the Sudbury-East region—and they do more than fill prescriptions. They can also prescribe medications for common conditions like cold sores, allergies, and urinary tract infections.

Your pharmacist can help you manage your treatment so be sure to chat with them and ask any questions you have!

Keeping track of all your medications can be confusing, so, when visiting your primary health care provider at Univi Health Centre, always bring all your current medications—including over-the-counter products and supplements. This helps your provider ensure safe and effective treatment.

Finally, to avoid running out of medication, remember to book an appointment with your Univi primary health care provider when you pick up your last refill.
So take control and never be shy to ask questions to understand your medication. It can be a lifesaver!